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Help with using the Help for Victims Website

Here are some helpful hints about navigating the Help for Victims site. This is set out in 5 stages,

  • Stage 1 local information
  • Stage 2 finding the question you want
  • Stage 3 the question and answer page
  • Stage 4 asking questions
  • Stage 5 refer yourself to a local victim support organisation


Select your local area
In order to display any local information you need to select a local area by entering your town or postcode into the 'Your local area' field on any page and click Go.

There are 2 ways of searching the site, by topic and through a search facility.

By Topic
On every page there is a 'Browse Topics' Link. If you click this a list of topics will be displayed. Click on the one that most closely fits what you are interested in. This will display a list of more detailed topics. For example if you choose 'Victims' a selection of topics relevant to victims of crime will appear - for example 'Making a statement', 'Compensation and Expenses' etc.

Select the topic that interests you and a list of questions will appear. For example if you choose 'Making a Statement' the following may appear:

Are there any special processes in place for juveniles and vulnerable witnesses, when making a statement to the police?

Can a person with a criminal record still provide a witness statement to be used in court?

Can I attend the parole hearing myself to read my Victim Personal Statement?

Can I have a copy of my witness statement?

Click on one of these questions and the answer will be displayed.

By searching

At the top of each page there is a search field. Enter some words from the question you would like to be answered and click Search.

If there are any questions which match what you have searched for they will be listed on screen and you can click on them to view the answer.

There is also an advanced search. This can be accessed by clicking the advanced search link at the top of every screen or by clicking on the advanced search link at the top of the search results.

This allows you to make more choices to widen or narrow your search criteria.

Now that you have found the question for which you are looking, Click on it.

This will take you to the question page.

You will see the question and underneath there will be an answer. The answer will provide you with the information you require. This database provides general information and although the information is correct at the time of writing if you have a legal problem you should always seek the advice of a solicitor or the police. If there is any local information it will be displayed in a separate box underneath the question.

There is an opportunity for you to rate the information given on the page by selecting a number of stars, we would greatly appreciate you taking a couple of seconds in order to do this.

To the right of the question there is related information, in this box you will related websites and questions, which you may find useful. Underneath the answer there is a list of related topics. If you click on these links there will be more questions and answers related to the question you are viewing which may provide you with more information.

If you cannot find the question you are looking for then you can email us with your question. We are unable to enter into personal correspondence but if we feel that the question would be useful to others then we will publish it on the website.


If your local PCC is a member of Help for Victims there is a form on this website which will allow you to refer yourself to a local victim support organisation for further assistance or information. If your PCC is not a member of Help for Victims their contact details can be obtained from the link under 'Your Local Area' so you can ask them for information regarding local support services.