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What service providers are covered by the Victims’ Code?

Service providers are the organisations that are required to provide services under the Victims' Code. All service providers must include information about the Victims' Code on their websites. This information must signpost victims to the relevant pages of the website and have a mechanism for providing feedback. Other organisations, including voluntary sector organisations, may provide services for victims but they are not covered by the Victims' Code.

The Victims' Code requires the following organisations to provide services to victims:

  • The Criminal Cases Review Commission.
  • The Criminal Injuries Compensation Authority.
  • The Crown Prosecution Service.
  • The First-tier Tribunal (Criminal Injuries Compensation).
  • Her Majesty's Courts and Tribunals Service.
  • Her Majesty's Prison Service.
  • National Offender Management Service (NOMS ).
  • The Parole Board.
  • Police and Crime Commissioners.
  • All police services in England and Wales, the British Transport Police and the Ministry of Defence Police.
  • Providers of probation services (probation trusts).
  • The UK Supreme Court.
  • Witness Care Units.
  • Youth Offending Teams.

The Code also requires a further list of organisations to provide services to victims. The exact extent of the services to be provided by these organisations is set out in chapter 5 of the Code. The following organisations were not included in previous versions of the Code and have only come under a duty since the 16th November 2015:

  • The Competition and Markets Authority
  • The Department for Business, Innovation and Skills (Criminal Enforcement)
  • The Environment Agency
  • The Financial Conduct Authority
  • The Gambling Commission
  • The Health and Safety Executive
  • Her Majesty's Revenue and Customs
  • Home Office (Immigration Enforcement)
  • The Information Commissioner's Office
  • The Independent Police Complaints Commission
  • The National Crime Agency
  • Natural Resources Wales
  • The Office of Rail and Road
  • The Serious Fraud Office.

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